Industry Solutions

Although the financial crisis has created a challenging time for many financial institutions, it also offers great opportunity to make improvements to the information technology infrastructure. Organizations willing to use the economic slowdown to upgrade and standardize their systems, especially the ones that have long been deemed too risky to replace, will have the ability to respond to both new regulations and changing customer demands, positioning themselves for a fast recovery when the economy turns around. In general, the slowdown presents an excellent opening to make long-overdue changes and prepare for compliance with new regulations and increase capabilities to respond to ever-increasing customer demands.

Based on years of experience and close relations with financial organizations, Scense developed a workspace management platform that is an excellent foundation for innovation, optimization and effective management of IT. Our software can relieve IT departments from the mundane, time consuming, day-to-day support activities and allow them to focus on new system development or implementation. Some of the major areas where Scense can reduce costs and improves the system reliability and availability, within the financial markets are:

Secure Workspace environments

Secure workspace environments are one of the most important challenges for financial organizations and has always been a complex problem to solve. With Scense, software availability can be defined to an extreme detail. Starting from the general user identity, group or location, administrators can go further and establish restrictions based on type of device or even timeframe. Another aspect of information security, are the portable devices that have become more and more common (laptops and PDAs for example) in the daily life of the financial business. When such a device is lost, it poses a major security risk for the organization and can lead to catastrophic results. Scense provides the possibility for all sensitive information, together with application settings and other company data, to be stored centrally and, for example, to be removed from the local device after users log off, application shutdown or other similar event in the user session. This level of security allows for high user mobility and conflict free device sharing.

Compliancy & Regulations

Compliancy has recently become a major challenge, because of new regulations drafted to address the reasons for the financial crisis; these pose drastic changes on the way monetary institutions do business. Scense is a platform that can accommodate any drastic changes in the business processes or promote transformation of user behavior. Having set their foundation level in order, financial organizations enjoy a greater freedom in their decisions how to implement any modifications to their systems. The ability to keep up with the constantly changing world of technology has proved to be a critical success factor for financial organizations.

Application Delivery

Despite the name this key feature covers the whole range of activities related to Applications: from application configuration, re-/packaging and distribution to deployment and maintenance. For an organization with a Scense environment this process is highly automated but also allows extensive flexibility and optimization.

Full Session Management

This unique Scense feature allows ultimate control over the user session. Based on a set of predefined events (user log in/off, application launch/install, machine inactiveness, etc.), IT administration can influence the machine behavior at any one moment throughout the user’s workstation operation. This allows the Financial organizations IT department to enforce any compliance rules and restrictions needed within the organization. 

Central Control

Scense provides the means to achieve absolute control over the IT infrastructure without the need to have a complete machine complete lock-down. Desktop management becomes a simple task and new implementations or changes to the system as a whole can be performed quickly and reliably. Accountability and responsibility can be easily delegated and fragmented based on user knowledge and skills.

When implementing the Scense solution, financial organizations can reduce their overall costs of IT maintenance and support and increase their innovative opportunities & technological capabilities, within a secure and regulated environment. All of this while maintaining and increasing their high level of end-user satisfaction.

Governments and in particular Local governments, as a major legal body in the public sector, face the ongoing challenge of providing high-quality services at minimal cost. First, they must meet the demands of an increasingly sophisticated citizenry that wants to interact with government electronically and expects easy access to information. Second, government workforces also require better access to information via computing systems that support data sharing and interoperability across multiple departments. Finally, lean operating budgets make securing funds for new IT projects a constant battle. The limited resources also require close supervision and strong fiscal management to maximize efficiency, accountability and cost effectiveness.

New technology adoption in such organizations is of slow and fragmented. The resulting ICT infrastructure is a strange mixture of new and legacy systems. Often, it so unresponsive to the demands of the end-users, that the outcome is frustration from both service providers and service receivers. It is common knowledge that updating information or obtaining legal documents from the local government always takes time.

Scense has developed a platform that addresses all these challenges at once for the (local) Government market. Some of the major areas where Scense can reduce costs and improves the system reliability and availability, within Government market are:

Workstation/Workplace sharing

Often, employees use different applications and require different set of resources. That leads to system conflicts and malfunctions, resulting ultimately in system unavailability. Scense provides a platform, capable of maintaining multiple user profiles on one hardware device, eliminating any software incompatibilities. Applications can be distributed based on location, user identity and/or time. This allows for transparent and secure software delivery. An extended feature is the support of roaming user profiles, enabling employees to swiftly switch workstations and access their files/resources without any consequences for the global system availability or reliability.

Application management & support

Due to various regulations and requirements, local governments have to deal with a large number of applications and ensure they can be used by the right people at the right time. Scense provides the tools for extensive application management and support – administrators can fine-tune numerous software aspects such as shortcut placement, file-type associations, installation settings; through the patented session management tool, IT personnel can perform any system alternations during the machine operation cycle, independently of the current user settings and without affecting the employee work progress. Application re-packaging is a problem of the past.

Limited IT expertise

There are not always enough people knowledgeable to provide adequate IT support. Due to its user-oriented software approach, Scense is extremely easy and simple to operate. The learning cycles are short and people feel comfortable with the solution after one or two training sessions. The user interface enables the management of hundreds or thousands of clients/workstations to be done by one or two administrators.

Co-operation between Local Government organizations

Last but not least Scense platform enables different local governments to work together in service delivery or work optimization. The complexity of the IT infrastructure that results from such cooperation efforts may be extremely intricate and hard to manage, thus projects aiming at increased efficiency of resources end up as a burden. With Scense IT management have a clear understanding and strong grip on their IT infrastructure, which allows them to make innovation part of their work 

Local governments that have integrated the Scense solution are able to get the most out of their ICT infrastructure; reduce maintenance costs; redirect funds towards revenue generating projects; provide a flexible and responsive system which decreases the cost and complexity of future upgrades and supports collaboration across external parties.

Scense Understands both the issues in managing local governments’ IT infrastructure and citizens’ demands, Scense has developed a workspace management platform that addresses all major IT administration challenges. It helps to streamline processes, increase efficiency, add new functionality to essential operational systems, provide the business support necessary for local governments to comply with strict reporting and budgetary regulations, and last but not least improve service to employees and customers.

Taking a swift look at a university or school IT infrastructure we cannot fail to notice a few major challenges that prevent IT management from developing innovations or system improvements. Instead, they often resemble a daily maintenance department. 

In general the average age of hardware and software in educational institutions is more than 3 years, which in terms of IT is old. This can lead to a never-ending stream of technical problems and operational set-backs. We have come at the point that the Students, have more understanding about IT then some Departments of the educational institutions. Next to this, today’s students are born and raised in the IT age; they consider the IT tools they are used to work with at home as a logical extension and expect to have these available to them at the educational institutions as well.  Their constant search for new experiences and knowledge does not always help in providing a stable and standardized IT platform within educational institutions. Software incompatibility issues are a well-known challenge for the IT administration staff. Solving such issues is often time consuming, expensive and there is no guarantee that once solved, it will not appear again. On the other hand, students’ demands are following the global trends, expecting location and time independent access to files and applications, wherever they are (especially when the assignment deadlines are close).

Scense can solve these requirements for educational institutions in an elegant and innovative way. Relying on years of experience and constant improvements, Scense has developed a platform that addresses all these challenges at once for the Education market. Some of the major areas where Scense can reduce costs and improves the system reliability and availability, within the Education market are:

Application management & support

The first issue that arises when dealing with software is compatibility – Scense Adaptive Installer, using a patented technology, eliminates any possible software incompatibility issues. There is no need for application repackaging or other system adjustments, ever. Once this is dealt with, the next issue is how to distribute new applications – the old fashioned way, going from a pc to a pc, requires a lot of time and money. With the centralized architecture, you can deploy applications to everybody with just a few mouse clicks; further you can pre-define all installation settings either globally or per user group, for example. The install screen capture feature makes the process simple and swift.

Workspace Portability

Having defined the installation parameters of the application, Scense allows for other fine adjustments like automatic file associations, version control and last but not least license management. All these features aim at one thing – creating the ultimate portable workspace both easy to manage and use.

Easy Centralized User Management

One of the greatest challenges for educational institutions is the students themselves. The heavy use of equipment leads to damages or even breakdowns often sooner than expected. Scense approaches the problem by allowing administrators to have full control over certain events in the user session. This leads to resource optimization and smooth machine operation. The wide set of possibilities virtually allows for any system alternation. Predefined maintenance procedures (executable by users) eliminate the need of specialized staff performing mundane repair tasks.

User Guidance

A clear and transparent communication channel between IT administration and end users allows for a reduced number of help-desk calls and stimulates users to optimize and maintain their working environment themselves. Scense enables the users to have an easy method of self service and self-healing of applications via the innovative Scense client, whereas at the same moment ensuring that the control is centralized within the IT department. 

By implementing Scense, educational institutions have one workspace management solution in place managing and delivering all applications and desktops in use within the institution. The IT department has a centralized control and overview over all locations and the need to visit the locations physically to install applications or updates or configure desktops, has been reduced to a minimum. Applications are prepared and delivered in a short amount of time and can finally be used on every desktop and every location

Health Care organizations (HCOs) require integrated solutions that help enable better services and reduced costs throughout the healthcare field. By making information available when and where it’s needed, those solutions allow for superior decisions and practices at the point of care and beyond. Many of the administrative, financial and patient management workflows have been supported by IT systems for some time, and are being revisited and re-engineered for improving operational efficiency, increasing consumer convenience, improving the quality of care, generating and increasing revenue, and promoting patient safety. The more Health Care organizations automate these enterprise workflows — successfully introduce software systems and associated user and medical devices — the more dependent they become on these critical systems. As the Health Care organizations are depending on these critical systems, the IT service levels must respond adequately to reflect this increased dependency.

Some of the major areas where Scense can reduce costs and improves the system reliability and availability, within Health Care organization are:

Application management & support

Due to various regulations and requirements, HCOs have to deal with a large number of applications and ensure they can be used by the right people at the right time. Scense provides the tools for extensive application management and support.  Administrators can fine-tune numerous software aspects such as shortcut placement, file-type associations, installation settings; through the patented session management tool, IT personnel can perform any system alternations during the machine operation cycle, independently of the current user settings and without affecting the employee work progress. Application re-packaging is a problem of the past.

Workstation/workplace sharing

Often, employees use different applications and require different set of resources. That leads to system conflicts and malfunctions, resulting ultimately in system unavailability. Scense provides a platform, capable of maintaining multiple user profiles on one hardware device, eliminating any software incompatibilities. Applications can be distributed based on location, user identity and/or time. This allows for transparent and secure software delivery. An extended feature is the support of roaming user profiles, enabling employees to swiftly switch workstations and access their files/resources without any consequences for the global system availability or reliability.

Limited IT expertise

There are not always enough people knowledgeable enough to provide adequate IT support. As user-oriented software, Scense is extremely easy and simple to operate. The learning cycles are short and people feel comfortable with the product after one or two training sessions. The user interface enables the management of hundreds of clients/workstations to be done by one or two administrators.

Co-operation between Health Care organizations

Last but not least Scense platform enables different healthcare organizations to work together in service delivery or work optimization. The complexity of the IT infrastructure that results from such cooperation efforts may be extremely intricate and hard to manage, thus projects aiming at increased efficiency of resources end up as a burden. With Scense Health Care Organizations IT management, have a clear understanding and strong grip on their IT infrastructure, this allows them to be in control of their existing Infrastructure and enables them to make innovation a part of their work. A suitable example is that with a Scense implantation the migration to a virtualized desktop environment requires less than a day.

With Scense, Health Care Organizations IT management, have a clear understanding and strong grip on their IT infrastructure, this allows them to be in control of their existing Infrastructure and enables them to make innovation a part of their work. A suitable example is that with a Scense implementation the migration to a  Virtual Desktops environment requires less than a day.